Shipping & Returns

Return Policy

Our goal is 100% customer. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

EZ Step-by-Step Return procedures

1. Fill out the online Return merchandise authorization form – (RMA). To obtain an RMA form go toprotechbbqislands.com Click on return policy, fill out RMA form and email it to customerservice@protechsparepair.com. Upon approval an RMA number will be emailed to you. All returned product must have pre approval and have an assigned RMA number. No Product will be considered for refund or exchange without an RMA number.

2.  Return the item(s) in original packaging using the information on the RMA form. Be sure to write the RMA number clearly on the Box or packaging of item(s). Purchasing shipping insurance is recommended. Pro Tech BBQ Islands is not responsible for goods that are lost or damaged in return shipping.

3. Please email your tracking information to customerservice@protechsparepair.com.

4. Once the item has been delivered and inspected, a refund or replacement should be issued within 7-14 business days. Refunds will be issued in the original form of payment.

Any damaged or missing items must be reported within 48 hours of delivery by emailing customerservice@protechsparepair.com. All products considered for refund or exchange must be returned within 30 days of delivery in original packaging. Returned product received in a condition which we deem unacceptable may be denied. Upon receipt of said product we will either refuse it or contact you by email to notify you that the item was received damaged or used. If the item was received damaged you may file a claim with your shipping company.

All warranty returns must fall within the warranty guidelines which are outlined on the Pro Tech BBQ Islands website.

We allow you to return new, unused, resalable items. Return of new products requires pre approval using RMA procedures. We must receive product within 30 days of approval or product return will not be accepted. Products must be returned in their original packaging in new condition. After inspection and approval, a refund a will be issued (minus our shipping cost). Return shipping cost to be paid by customer. No Restocking Fee. Most companies charge a 15% or more restocking fee. If your return is because of our error, shipping fees will be refunded.

Shipping Policy

Orders are processed within 1-2 business days. Orders placed on Fridays will be processed the following Tuesday. Please allow 5-7 business days for transit in addition to order processing time. Please thoroughly inspect your products immediately upon delivery. A responsible person the age of 18 or older must be present at time of delivery and must sign for the delivery. Signing your delivery receipt states that you have received your products in good condition, unless noted on delivery receipt. If you authorize the shipping company to leave the delivery without a signature, Pro Tech BBQ Islands cannot be held responsible for damages or missing items at delivery. Retain the original packaging until it is determined that the product is in damage free, good working condition.

All shipments, unless previously agreed, to are curb-side deliveries.

Any damaged or missing items must be reported within 48 hours of delivery.

If product is damaged or has any missing parts please contact customer service immediately at 888-988-1227. Or to expedite the process fill out the online Return merchandise authorization form-(RMA) To obtain an RMA form go to protechbbqisland.com, Click on return policy, locate and fill out the RMA form and email it to customerservice@protechbbqisland.com.

All returned product must have pre approval and have an assigned RMA number. No Product will be considered for refund or exchange without an RMA number.